Terms, Conditions and Returns

1. Product guarantee

The goods sold by TereDo are guaranteed for the quality of the materials used and the way they are made.

Any manufacturing defect entitles the customer to free replacement of the item, or of the part concerned. The right to replacement also applies if the item is damaged during transport, provided that such damage is reported to the carrier upon delivery and noted on the delivery document.

All items are checked before shipping. Items returned damaged, or showing clear signs of alteration or use, will be refused and sent back to the customer, who will be charged the standard shipping costs.

If you receive faulty or non-conforming goods, please contact TereDo promptly by writing to info@teredoitaly.com.

 

2. Shipping

Shipping (and returns for product exchange) within Italy is completely free for orders over € 100.00. All shipments are tracked and insured: when your order is dispatched you will receive an e-mail with the tracking number, so you can follow your parcel all the way to its destination.

Zone	Shipping cost	Estimated delivery time
Italy and islands	€ 9.00 (free for orders over € 100.00)	2 – 3 working days
Europe	€ 15.00	3 – 5 working days
USA	€ 25.00 (any customs duties payable by the customer)	4 – 6 working days

Shipping costs are fixed per zone, VAT included, and are always shown to the customer before the order is confirmed. For shipments to the United States, any customs duties and taxes are payable by the customer.
 

3. Right of withdrawal

Under the Italian Consumer Code (Legislative Decree no. 206 of 6 September 2005, Articles 52–58, as amended by Legislative Decree no. 21 of 21 February 2014 implementing Directive 2011/83/EU), consumers have the right to withdraw from the contract without giving any reason within 14 calendar days of receiving the goods.

To exercise the right of withdrawal, please send a message to info@teredoitaly.com stating your order or invoice number, item code, date of receipt and the products you wish to return.

The goods must be returned by the customer, at the customer’s expense, within 14 days of the withdrawal notice, unless TereDo offers free collection by courier as described in section 4.

TereDo will refund all payments received from the customer, including standard delivery costs, without undue delay and in any event within 14 days of the day on which it was informed of the decision to withdraw from the contract. TereDo may withhold the refund until it has received the goods back, or until the customer has provided evidence of having sent them back.

The refund will be made using the same means of payment used by the customer for the original transaction, unless otherwise agreed.

PLEASE NOTE: the right of withdrawal can only be exercised if the goods are intact in every part and unused. Returned packages must not have been opened, removed from their original packaging or any part of it, or show signs of tampering. If the value of the goods is diminished as a result of handling other than what is necessary to establish their nature, characteristics and functioning, TereDo reserves the right to charge the customer for this loss in value, as provided for by Article 57 of the Consumer Code.

 

4. Returns procedure

• The customer e-mails info@teredoitaly.com stating the delivery note/invoice reference number, item code, date the order was received and reason for the return.
• TereDo reviews the request and, if it meets the conditions, sends by e-mail the instructions for arranging collection by courier, or the return form to be filled in and sent back.
• Collection is arranged with the customer at the address provided; where possible, we recommend using the original packaging.
• Products must be handed over to the courier within the time limits communicated by TereDo when the return is authorised.
• Once the return has been received, the TereDo team checks that the products are intact and starts the refund procedure, of which the customer is informed by e-mail.

TereDo reserves the right to refuse returns that are notified, sent or shipped after the stated time limits, or that concern products that are not intact.

You do not need to return the whole order: you can also return just some of the products you purchased.

As an alternative to a refund, if available in stock, you can request a replacement of the item with the same model in the same size, with free shipping. If the product cannot be replaced, a refund will be issued in the usual way.

 

5. Conclusion of the contract and payment methods

The distance sales contract is concluded when the customer fills in the order form on the website and submits it online. At the end of the procedure the customer receives an e-mail confirming that the order has been received; the contract takes effect subject to successful payment.

All prices shown on the website include VAT. Delivery costs are always shown before the order is confirmed. The price applied is the one shown at the time the order is placed, regardless of any subsequent changes.

Payment can be made by PayPal, credit card or bank transfer.

 

6. Delivery

Orders are shipped within Italy and, according to the zones shown in the table, to Europe and the United States. Orders are processed on the working day on which payment is received and dispatched within the times indicated for each zone.

Upon delivery, the customer must check that the packaging is intact and that the goods match the transport document in terms of quantity and quality. If the packaging or the product is visibly damaged, the customer may refuse the delivery, which will be returned to TereDo at no cost to the customer.

TereDo cannot be held liable for delays or failed deliveries due to force majeure or unforeseeable circumstances.

 

7. Legal guarantee of conformity

Products purchased are covered by the legal guarantee of conformity provided for by Articles 128–135 of the Consumer Code (Legislative Decree 206/2005), which lasts 24 months from delivery and protects consumers against any lack of conformity existing at the time of delivery.

The guarantee does not apply to products that have been stored, treated or used incorrectly, tampered with, or cleaned using unsuitable methods or products; nor does it cover normal wear and tear, cuts, scratches or damage caused by impact.

 

8. Processing of personal data

The personal data provided by the customer are processed by TereDo in compliance with Regulation (EU) 2016/679 (GDPR) and national data protection legislation, solely for purposes related to the performance of the contract and related communications. For more information, please refer to the privacy policy published on the website.

 

9. Scope and applicable law

This online shop is dedicated to direct sales to end consumers. These general terms and conditions are drawn up in Italian and governed by Italian law, in particular by the Consumer Code (Legislative Decree 206/2005) and Legislative Decree 70/2003 on electronic commerce, without prejudice to any mandatory and more favourable provisions of the law of the consumer’s country of residence within the European Union.

Any disputes concerning the interpretation, performance or breach of the contract fall under the jurisdiction of the court of the consumer’s place of residence or domicile, if located in Italy, in accordance with the Consumer Code.

 

10. Information, complaints and contacts

For information, complaints or communications relating to this contract, please contact:

TereDo srls

Via Martiri di Belfiore, 14/A — 62012 Civitanova Marche (MC), Italy

VAT no. / Tax code: 01948920432

E-mail: info@teredoitaly.com

Tel.: (+39) 324 8218751 — (+39) 320 6337390